Privacy policy

This policy explains what personal data FleetLink processes, why, and your choices. FleetLink, a Lemonade product ("Lemonade", "we"), provides fleet tracking and dispatch software to businesses ("customers"). In most cases the customer decides what data goes into FleetLink and is the controller; FleetLink acts as its processor.

Data we process

• Account data: name, email, phone, role and company of dispatchers, admins and drivers.
• Driver location: GPS position, speed and heading, collected only while a driver is on an active shift.
• Job data: addresses, customer names and phone numbers, notes, status history, proof-of-delivery photos and signatures.
• Billing data: plan and subscription status. Card details are handled by Stripe and never stored by us.
• Contact form messages and basic technical logs (security and error diagnostics).

Why we process it

To provide the service (tracking, dispatch, routing, notifications), to secure and support it, to bill for it, and to comply with law. We do not sell personal data and do not use driver location for advertising.

Driver location

Location is collected only between Start shift and End shift. The driver sees an indicator while it is on. The live position is deleted at the end of the shift. Detailed history is retained for 30 to 365 days depending on the customer's plan, then deleted automatically.

Customer tracking links

A customer's delivery can be followed through a private, expiring link that shows the driver's first name, vehicle, status and, while the driver is on the way, live position and ETA.

Sharing

We use service providers to run FleetLink: hosting and database (Supabase, Vercel), payments (Stripe), maps and routing (OpenStreetMap-based services), and error monitoring (Sentry). They process data only on our instructions and under contract.

Retention and deletion

Customers can export all of their data and permanently delete their company and all associated data from Settings. Deleted data is removed from our systems; backups age out on a rolling schedule.

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict your personal data. If you are a driver or a delivery customer, contact the company you work with or buy from; if you need our help, contact us.

Security

See our security page for the measures we take.

Contact

Questions about this policy: contact us.